Complaints Management Policy

Complaints Management Policy

Acorn Financial Group Pty Ltd is committed to the efficient resolution of complaints received in relation to the services that are offered by our organisation, and its representatives and staff. We understand that complaints can be a valuable source of information and can assist us to improve the way we deal with our clients.

It is important that any complaints received are handled in the correct manner to build client confidence in us as a financial advice provider.

Should you not be happy with our services, please tell us. We can be contacted as follows:

Phone 03 9650 4577
Online www.acornfg.com.au
Email admin@acornfg.com.au

Mail   Level 4, 157 Spring Street, Melbourne VIC 3000

Should you need assistance in lodging a complaint with us, we will provide you with options available (e.g. interpreter services if English is not your first language, etc).

We will acknowledge receipt of your complaint within 1 working day. We will then investigate the complaint and respond to you within 30 calendar days. Some complex matters may require an extension to thoroughly investigate the complaint and bring it to resolution. We will notify you if this is applicable.

If you are not fully satisfied with our response, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Online www.afca.org.au
Email info@afca.org.au

Mail GPO Box 3, Melbourne VIC 3001

About Acorn

Acorn Financial Group is a financial advisory firm with longstanding capabilities in the provision of specialised investment, superannuation and asset protection advisory services principally to individuals, privately owned businesses cesin the provision of specialised investment, superannuation and asset protection advisory services principally to individuals, privately owned businesses ces.

Services

ADDRESS

Melbourne

Level 4 ,157 Spring Street Melbourne VIC 3000

Ph:  +61 3 9650 4577
Fax: +61 3 9650 4571

Geelong

Ground Level, 199 Moorabool Street Geelong VIC 3220

Ph:  +61 3 5221 2580
Fax: +61 3 5221 2587

Sydney

Level 29, Chifley Tower, Chifley Square Sydney NSW 2000

Ph: +61 2 9216 9012

© Copyright 2012 – 2021 Acorn Financial Group Pty Ltd | ABN 89 118 110 277 | AFSL No. 299 171

Any information or advice contained on this website is general in nature and has been prepared without taking into account your financial situation, objectives or needs. Before acting on any information or advice contained within this website, you should consider the appropriateness of it, having regard to your individual circumstances. You should also seek independent financial advice prior to acquiring a financial product.